I can't sign in
What to check when the sign-in page won't let you in.
Updated 07 Nov 2026
Work through these in order.
- Check the address. Use your own church's web address; a mobile number used at two churches needs the church's page.
- Check the email or number you were invited with. Ask the church office which one is on your record.
- Wrong password? Use Forgot password.
- “Account locked” after several wrong tries: wait for the time shown, or (staff) ask your church administrator to unlock it.
- Invitation link expired: links last 7 days. Ask the church office to send a new one.
- 2-step code not accepted: check your phone's time is set automatically; use a backup code if you have one. See 2-step verification.
- Signed out straight away: you may have been inactive for too long, or your password was changed on another device.
Members: your church office can help with your account. Church staff who can't sign in: use Contact support on the sign-in page.